Questions about GiveCard

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Pricing

How much does GiveCard cost?

1. A flat monthly software fee that is determined by the annual dollar volume of disbursements.
2. Fulfillment costs: $5 per physical card, $0 per virtual card, and about $0.75 per bank transfer.

The actual hard cost of GiveCard is different per customer, but is determined by the factors above. No inactivity fees, no cardholder penalties, no per-transaction costs.

Are there hidden fees?

No. Pricing is up front, and recipients receive 100% of the money you send them.

Already a GiveCard cardholder? Email support@givecard.io or call 908-529-0955, available 24/7.

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Getting started

How long does it take to get up and running?

2-5 days for the no-code portal, and 1-2 weeks for a full API integration.

How long does it take to get started, or switch from our current provider?

GiveCard can launch in as soon as a week, up to two weeks to switch from another provider. We provide you a guided plan on how to easily cut over existing recipients.

Here’s how to switch cards for customers and contractors within two weeks.

Does GiveCard offer an API?

Yes. GiveCard offers an API suite for teams that want to build disbursement capabilities directly into their own product or service.

Documentation is at givecard.readme.io.

Can we offer cards inside our own product?

Yes, GiveCard offers an API suite that allows you to surface cards within your own product, via iframes that can be embedded into your own native platform or product experience.

More on getting card issuing and payouts live this quarter.

Can GiveCard integrate with Salesforce, QuickBooks, or NetSuite?

Yes. GiveCard integrates with Salesforce, QuickBooks, NetSuite, and most other CRMs and accounting softwares, so organizations can sync payment and spending data into their own systems.

Who GiveCard is for

Can software companies build card issuing and payouts into their own product?

Yes. GiveCard's API suite lets you build payouts into your own product: reloadable virtual and physical cards, ACH, RTP, and FedNow transfers, spend rules, and recipient intake. A full API integration takes 1 to 2 weeks, with about a day of engineering on your side.

More on card issuing and payouts live this quarter.

Can GiveCard send instant payouts?

Yes. Recipients can get access to funds within seconds via a reloadable virtual card they can add to Apple Wallet or Google Wallet. They can also get an instant payout by instant bank transfer through RTP and FedNow. A CSV upload can issue cards or send bank payments to thousands of recipients at once instantly.

More on instant card payouts and bank transfers.

How do research studies and clinical trials pay participants with GiveCard?

Studies pay participants automatically on reloadable Visa cards or by bank transfer, triggered from a survey system like REDCap or Qualtrics, a spreadsheet, or their own systems- and GiveCard handles participant support and 1099s. Clinical Trial software companies can build the same payments into their own product through the API.

More on research participant payments.

Can GiveCard pay out insurance and warranty claims?

Yes. Claims teams and claims software can send claim and compensation payments to reloadable physical or virtual Visa cards or straight to a bank account, attach claim numbers to cards and transactions, and leave cardholder support to GiveCard's in-house team.

More on claim and compensation payouts.

Can GiveCard send incentives, rebates, or cash back rewards?

Yes. Rewards and cash back apps can issue reloadable virtual and physical Visa cards from their own platform through the API. Programs without their own app can send virtual cards by email from the GiveCard dashboard, or send rewards by ACH.

More on cash back and reward cards.

Can nonprofits and government agencies use GiveCard for benefits and cash assistance?

Yes. Nonprofits and agencies can issue Visa prepaid cards and bank transfers for stipends, benefits, and assistance. Nonprofits can set up automated recurring loads or one time payments, and pull audit-ready reports from one dashboard for finance and funders. Recipients don't need a bank account, and do not have to provide any of their own personal information to receive and use a GiveCard.

More on nonprofit and government payments.

Cards and payments

What are GiveCard's payment options?

We offer the ability to issue reloadable physical and virtual VISA prepaid debit cards, as well as bank transfers. For bank transfers, GiveCard offers the option between instant bank transfers through RTP and FedNow rails, as well as standard ACH transfers.

How fast do recipients get paid?

Recipients can get access to funds within seconds.

More on instant card payouts and bank transfers.

How does someone receive and use their card?

Physical cards can be shipped in bulk to an office or site location for in-person pickup, or they can be mailed directly to each recipient's mailing address. Virtual cards arrive instantly in the recipient's email inbox and can be added to Apple Wallet or Google Wallet for tap-to-pay right away.

Where do GiveCards work?

GiveCard is a Visa-issued prepaid debit card, so it works anywhere in the US that takes Visa debit.

Can recipients without a bank account use a GiveCard?

Yes, a recipient does not need to have a bank account to be able to receive and use a GiveCard.

Can we restrict what the card can be used for?

Yes. GiveCard's Spend Rules work at three layers: merchant category code (MCC), specific merchant ID or merchant name, and item-level control that can allow or block specific items within a single purchase.

More on Spend Rules.

Can we set up recurring or scheduled payments instead of one-off loads?

Yes. Loads can be one-time, scheduled for a future date, or recurring.

Can we pull money back off a card if a program changes or there is a mistake?

Yes. Funds can be pulled back from cards into your funding account instantly, at any time.

Can we track which card belongs to which program, grant, or person?

Yes. Program names, recipient IDs, grant codes, or any other identifiers can be attached to cards and even to payment records through GiveCard's custom fields feature.

Does GiveCard offer any custom branding?

Yes, GiveCard allows customization and custom branding options for certain features on cards, recipient communications, and recipient facing portals.

How is GiveCard different from gift cards or rewards platforms?

GiveCards are more flexible and configurable than gift cards or rewards platforms. GiveCards are VISA cards that work anywhere, and can be reloaded remotely on-demand. They can similarly be restricted down to only work in certain categories (e.g., grocery or gas stations), or even created to be a gift card-like experience to a specific store if desired. This allows rewards programs to create more flexible rewards categories, for example a “grocery gift card” that encompasses all grocery and food stores, as opposed to a Kroger gift card.

More on cash back cards your customers can spend in seconds.

Reporting and data

What kind of reporting data are available?

GiveCard shows real-time spend transaction data, as well as payment records for finance and accounting to record internally as journal entries. Data can sync automatically to integrated systems or accounting systems like QuickBooks, or be exported to CSV on demand.

Can we get real-time data on transactions as they happen?

Yes, transaction-level spend data is available via webhooks in real time for API customers, and is already surfaced in real time in the reporting tab of our no-code dashboard.

Security, fraud, and compliance

Who issues the cards, and are funds FDIC insured?

Cards are issued by Sutton Bank, Member FDIC, and funds are FDIC insured up to the standard limit.

What happens if there is fraud or a disputed charge?

GiveCard runs 24/7 fraud monitoring and handles disputes end to end.

What information do you need about the people we are paying?

GiveCard does not collect personally identifiable information from recipients. It simply requires an email address to deliver a virtual card, a mailing address to deliver a physical card, or bank details collected and verified through GiveCard Intake for a bank transfer.

Do you handle 1099s?

Yes, we provide a 1099 Tax Compliance Suite that automates the W-9 collection, 1099 creation, and e-filing of those records.

Support

Do you offer support to recipients and cardholders?

Yes. GiveCard's in-house team handles all cardholder-facing support directly: lost or stolen cards, unrecognized transactions, fraud, and disputes. Support is available by phone hotline and email, seven days a week, with live support 9am to 6pm Eastern and 24/7 automated phone service for balance checks and PIN setup.

Do you offer a support portal for recipients?

Yes. Recipients are able to access their own portal, where they can check balance, set PIN, view past transactions, lock their card, and opt into notifications anytime their card is used. This portal is human-translated into 16+ languages.

Do you support languages other than English?

Recipient-facing materials are human-translated into 16+ languages. Our live support utilizes live translation services that provide coverage over most languages.

For public agencies

How can a government agency procure GiveCard?

GiveCard is available through cooperative purchasing vehicles many agencies already hold, including NASPO ValuePoint and Carahsoft. Contact contact@givecard.io to learn how your agency can use GiveCard.

More on nonprofit and government payments.